© Go In Style 2023 . All Rights Reserved.
What parties do you ship with?
We ship with the following parties:
Mainfreight – domestic (Large packages)
Courier post – domestic (Small packages)
DHL – international
Delivery times:
Delivery times apply to products in stock. These delivery times are indicative and will be longer around holidays and in December. Check the product page to see if a product is in stock. Large packages may take slightly longer to arrive.
How long will it take for my order to be delivered?
We strive to ship products that are in stock within 2 days. Some products are not standard on stock and have a longer delivery time. The delivery time can be found on the product page.
Drop off permission:
Some freight companies offer “drop permission”. We do not recommend this. Once you choose this, your rights are waived. The supplier then waives all responsibilities such as damage to the package or loss of it. This means we can no longer do anything with it and it is entirely your own risk.
Can I pick up my order?
Yes, you certainly can. You can choose to pick up at Go In Style in Auckland in the shipping options at checkout. This is always free of charge. Our customer service will contact you when your package is ready.
You can pick up your order at our warehouse / workshop at 1121b Great South Road, Runciman.
I have entered my shipping address wrong, what now?
That can happen, as soon as you discover it the easiest thing to do is to call us right away. Then we might still be in time to change your shipping address.
I haven’t received my package yet, what now?
If the package is taking longer than you would normally expect please contact us!
Complaint about delivery: damaged package received.
If you receive a package with visible damage from the carrier ask the driver to make a note of the condition of your package.
If the product or package is delivered to you damaged, please notify us at [email protected] within 5 days of receiving the shipment.
We cannot guarantee compensation if you contact us after 7 days as we can no longer hold the carrier responsible.
If you receive a damaged package, please send us the following information:
Can I return my order?
Yes you certainly can! Refer to Terms and Conditions. Clause 6.2.
How can I return something?
1. Send an email to [email protected]
2. Always provide an order number when returning a package, for example, put an invoice or packing slip in the box.
3. Make sure your package is well packed and preferably in the original shipping box and send your package to:
Go-In-Style.nz
1121b Great South Road
Runciman
Auckland
2578
Important: The costs for returning your order are for your own account. You are responsible for the product reaching us, so we advise you to send registered mail.
© Go In Style 2023 . All Rights Reserved.